Blackhawk Self Storage - Houston, TX 77089

We opted to use Blackhawk storage because of its convenient location, newer facility and air conditioned units. Two weeks ago we started to move our belongings to our new home and were distraught to find our stored items were covered IN MOLD IN A CLIMATE CONTROLLED STORAGE UNIT. We have had to discard a sofa set, other furniture and momentos that were not salvageable. My husband informed a manager of the storage facility, showing her the unit and the mold on our belongings. She mentioned other units were affected but that our unit was the worst case she had seen that was reported to her. She then proceeded to inform my husband about a water leak that occurred in one storage unit away from ours. She asked that we provide pictures and email an area supervisor. We did that and received a call from the storage facility manager today. She said the area manager’s offer was to clean items in the storage unit and discard what we didn’t want. At this point, we have already removed 2/3 of the 20x10 storage unit so his offer didn’t take into account items we had already discarded or cleaned. We placed faith in this storage facility with our valuables and it’s disappointing that their facility maintenance caused this issue. Do not recommend!!!

Great customer service, always pleasant.

I was Blackhawk Self Storage's first customer. They have been great to work with and they have always been there to resolve any issues that came up. The 2 best things are that they are closer to my house and they have much more reasonable rates than the storage company I was at before. Great Customer Service and Great people working for them

I moved into 2 spaces on 3-6-2019. The development is neat, clean and secure. I like the cylinder locks they offer to be used on the units. I think they add an extra layer of security. No longer do we have to use the standard horseshoe hanging locks, those that can be cut with bolt cutters. MANAGEMENT: Ms. Barbara Perkins/ Manager was very accommodating and professional. Today is 3-12-2019 and I am happy!